In most cases, yes — insurance carriers typically require a valid prescription in order to cover medical supplies or services. However, we understand that managing prescriptions can be a hassle, so we go the extra mile to make the process easier for you. Our team will work directly with your medical provider to help renew prescriptions or coordinate recurring needs, such as incontinence supplies or nutritional products, whenever possible.

A complete prescription should include the following details:

• Patient's full name and date of birth
• Appropriate diagnosis code(s)
• A detailed description of the medical supply or equipment needed
• Length of need or duration of use (if known)
• Physician’s signature and the date of the prescription

Having all of this information ensures faster processing and helps avoid delays with insurance approval.

Coverage can vary depending on your insurance plan. We recommend reviewing your insurance policy to understand which medical supplies are covered and what your out-of-pocket costs may be. For the most accurate information, contact your insurance provider directly to clarify coverage limits, co-pays, and any specific requirements. If you need help navigating this process, feel free to reach out to us — we’re happy to use our expertise to assist you.

Durable Medical Equipment (DME) refers to reusable items designed for long-term use, such as wheelchairs, walkers, or hospital beds. In contrast, medical supplies are typically disposable and intended for short-term or one-time use — like bandages, gloves, or catheters. It's important to note that some insurance plans may categorize certain medical supplies under DME, so coverage can vary. If you're unsure, we’re happy to help clarify based on your specific insurance plan.

Medicaid typically covers medical supplies that are considered medically necessary. This can include:

• Incontinence supplies (ex, diapers, pull-on underwear)
• Durable Medical Equipment (DME) such as wheelchairs, walkers, and hospital beds
• Ostomy Supplies
• Catheters and urological supplies

However, coverage can vary depending on your state and individual Medicaid plan. For example, in Illinois, plans like CountyCare and Meridian Medicaid offer coverage for a wide range of medical supplies. It's important to review your specific plan details or contact your Medicaid provider directly. If you need help navigating your coverage, feel free to reach out — we’re here to assist you.