Effective Date: 05/20/2025

At AZ Medical Supply, we are committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, share, and protect your information—including Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

By using our website or services, you agree to the terms outlined in this policy. If you do not agree, please do not use the website.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Shipping and billing addresses
• Email address
• Phone number
• Payment details (processed securely via third-party gateways)
  and billing addresses
  

Health Information (PHI)

If we work with your insurance or healthcare provider, we may also collect or process:

• Diagnosis codes (ICD-10)
• Prescriptions
• Physicians information
• Insurance Information
• Other health-related documentation required to process insurance claims or fulfill medically necessary supplies
  

Non-Personal Information

2. Use of Information

We use your information to:

• Fulfill and ship your medical supply orders
• Process insurance claims and coordinate with healthcare providers
• Communicate with you regarding orders or product information
• Provide customer service
• Improve our services and website
• Comply with applicable legal and regulatory requirements
  

3. HIPAA Compliance & PHI Protection

We take your health privacy seriously. When handling PHI, we comply with all applicable HIPAA regulations, including:

• Limiting accessto PHI to only authorized employees or business associates
• Securing PHI through encryption and access controls
• Using PHI only for treatment, payment, and healthcare operations, or as otherwise permitted by law
  
• Requiring written authorization for any use of PHI beyond what is permitted by HIPAA
  
• Training on HIPAA policies and procedures
  

If we partner with other organizations (e.g., billing services, medical providers), we enter into HIPAA-compliant Business Associate Agreements (BAAs) to ensure the continued protection of your PHI.

4. Sharing Your Information

We do not sell your personal or health information. We may share your information only with:

Insurance Providers to process claims

Medical Professionals for prescription verifications

Manufactures or Suppliers for product fulfillment or replacements

Government Authorities or regulators when required by law

Third-Party Service Providers under HIPAA-compliant agreements

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your data, including:

• Secure servers and encrypted transmissions
• Limited internal access to sensitive information
• Ongoing employee training in HIPAA compliance
  
  Despite these efforts, no method of internet transmission or storage is 100% secure. We cannot guarantee absolute security but will respond swiftly to any data breach in accordance with HIPAA breach notification rules.

6. Your Rights Under HIPAA

If we collect or store your PHI, you have the right to:

Request access to your health records

Request corrections to inaccurate health information

Receive an accounting of certain disclosures of your PHI

Request restriction on the use or sharing of your PHI

File a complainwith us or the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

We may use cookies or similar tools to improve your browsing experience. These do not collect PHI or personal information unless you voluntarily provide it through the website.

8. Third-Party Websites

Our site may contain links to other websites. We are not responsible for the privacy or data practices of those third parties.

9. Children's Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a new effective date. Your continued use of the site signifies your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your health information rights, please contact us:

📞 Phone: (847) 718-1833