Effective Date: 05/20/2025

At AZ Medical Supply, the safety and well-being of our customers is our highest priority. Due to the nature of medical products and regulatory guidelines, all sales are final once items have left our store or have been shipped.

1. Final Sale Policy

As a licensed healthcare provider, we do not accept returns or exchanges on any products once they have been delivered or picked up. This policy helps ensure the integrity, cleanliness, and safety of all medical supplies for every customer.

2. Damaged or Defective Items

If your order arrives damaged or defective, you must notify us within 24 hours of delivery. We will work with the manufacturer to resolve the issue and arrange for a replacement at no additional cost to you.

To report a damaged item, please contact us with the following information:

• A description of the issue
• Photos of the damaged packaging or item (if possible)
• Your Name and Address
  

📞 Phone: (847) 718-1833

3. Order Cancellations

Orders can only be canceled before they are processed or shipped. Once the order has been fulfilled or is in transit, it is considered final.

4. Non-Returnable Items

The following items are non-returnable under any circumstances:

• Incontinence products
• Nutrition and feeding supplies
• Catheters and urological products
• Opened or used medical equipment
• Custom-ordered or special-order items
• Any items classified as "personal use" or "single-patient use"
  

5. Our Commitment

While we cannot accept returns, our team is always here to help you choose the right products and answer any questions before you buy. Your satisfaction and health are our priority, and we strive to provide excellent service and support.